HomeCare Plus ($199/mo)– Terms & Conditions Agreement
This Terms & Conditions Agreement (“Agreement”) governs the HomeCare Plus subscription plan (“Plan”) provided by L&M Restore (“Company,” “we,” “our,” or “us”). By enrolling in the Plan, the Client (“you,” “your”) agrees to the following terms:
1. Plan Overview
HomeCare Plus is a premium home maintenance subscription for homeowners, landlords, and short-term rental operators seeking ongoing property care and priority service.
Feature
Detail
Subscription Price
$199 per month
Scheduled Visits
2 scheduled visits per month (1 hour each)
Tasks Per Visit
Unlimited tasks per visit (within the allotted time)
Priority Booking
Within 24 hours
Major Project Discount
25% off labor on major projects
Emergency Service
1 free emergency call-out per year
Seasonal Maintenance
HVAC filter replacement (filter cost separate), Exterior safety checks, Interior safety checks (smoke/CO, visible hazards)
2. Service Limits & Exclusions
2.1 Time Limits
The Plan includes 2 hours of service per month (two 1-hour visits).
Time beyond the included 2 hours is billed at standard hourly rates.
2.2 Scope of Work
Tasks must fall within standard handyman-level work, including:
Minor repairs
Installations
Replacements of non-specialty fixtures
Preventative maintenance
General upkeep tasks
2.3 Not Included / Billed Separately
The following are outside the scope of this Plan and billed separately:
Materials, parts, and supplies
Specialty trades work (licensed plumbing, electrical requiring permits, HVAC repairs, roofing)
Large-scale renovations, remodeling, or structural work
Pest control services
Projects requiring multiple technicians
Insurance-related or mitigation work
2.4 Renovation Work
Large projects or renovations will be quoted separately and are not included within the Plan’s time allowance.
3. Emergency Services
3.1 Free Annual Emergency Call-Out
Clients receive one (1) free emergency call-out per year.
Additional emergency visits are billed at a reduced rate for Plan members.
3.2 Emergency Definition
Emergency services are reserved for urgent issues that require immediate attention to prevent further damage or safety risks (e.g., water intrusion, broken locks, unsafe electrical fixtures).
4. Task Scheduling & Visit Policies
4.1 Priority Scheduling
Plan members receive priority booking within 24 hours, subject to business hours and technician availability.
4.2 Carryover Policy
Unused visits do not roll over.
Tasks not completed due to time constraints may be scheduled for a future visit.
4.3 Property Access
The Client must ensure safe and lawful access to the property. Missed appointments caused by the Client may be billed as a full visit.
5. Payments & Billing
Subscription fee of $199/month is billed automatically.
Payment is due on the date of subscription and renews every 30 days.
Late or failed payments may result in suspension of services.
Fees paid are non-refundable, including in cases of partial or unused service time within the billing cycle.
6. Plan Modifications, Changes & Cancellations
6.1 Client Cancellation
You may cancel at any time with written notice.
Cancellation becomes effective at the end of the current billing cycle.
No partial refunds will be issued.
6.2 Company Modifications
L&M Restore may update pricing, services, or terms with 30 days’ written notice to the Client.
7. Liability, Warranty & Safety
All work is performed according to standard handyman practices.
L&M Restore is not responsible for pre-existing damage, structural defects, code violations, or concealed issues.
A 30-day workmanship warranty applies to labor performed under the Plan.
Warranty excludes client-provided materials and any issues caused by misuse or external factors.
8. Use of Client-Supplied Materials
Clients may provide their own materials; however, the Company may decline their use if unsafe or incompatible.
The Company is not responsible for defects or failures of client-supplied materials.
9. Service Area
Plan services are limited to L&M Restore’s active geographic service zones. Visits outside the service area may incur additional fees or may be declined.
10. Agreement Acceptance
By enrolling in the HomeCare Plus Plan, you acknowledge that you have read, understand, and agree to these Terms & Conditions.